Originally Posted by
simon stingray
Checked the points balance on the app last night after my weekly shop at Sainsbury's and shocked to see that someone had used my available points at a Sainsbury's Local store in Canterbury yesterday when I am in Greater Manchester. Fortunately my account auto converts weekly to avios so there is never a large balance in the account. They managed to use 500 points and Nectar have now closed the account and are sending me a new card. I'm baffled as to how they were able to do this as none of my personal details including my password had been changed by anyone.
Yes, same happened to me at the beginning of this week. Someone emptied my Nectar account at a Sainsbury's 100 miles away from me. No idea how as all other activity normal, strong passwords, digital id etc etc. According to other people I know they have had the same thing happen. Maybe Nectar have been hacked and are not telling us ??? I have de-linked my BA account just in case and perhaps for the time being it would be worth everyone keeping as small as balance as possible in case they also fall victim.
FYI, I did use the chat function in Nectar to report the loss and they said they would refund all points without question - which seems to indicate to me they are aware of a larger problem