Originally Posted by
BinSabai
it's not a matter, who owns the hotel! it matters whether a F&B outlet in a hotel is run by Accor or third party! If it is run by Accor, you get status points for all consumation if you add it to your room bill; if run by third party, you get none...
If F&B is billed with the room on the checking out invoice, I doubt that who does what in the hotel matters.
Retroclaim with ALL with the invoice should solve the problem.