Originally Posted by
Beeb
I’m seeing award availability for JFK -> HND and HND -> CTS separately, but I’m not able to get them to price out at 35K using the website. I called in but the agent also had trouble pricing it out, specifically with the second segment.
They did mention we could book them separately for 35K + 7.5K, but shouldn’t this be able to be booked on one ticket for 35K total?
If you are not violating the minimum connection time, then it's a married segment issue. JAL is not allowing those two flights to be booked together as a single journey. If they did then AA could book it all on one ticket at 35k. JAL may at some point remove the restriction, but until then it's a no-go. This is quite common with JAL.
I am guessing the flight is not soon. I would book 2 separate tickets and try to add HND-CTS to the long-haul ticket later, then cancel the separate HND-CTS ticket. Note, you cannot combine the two tickets into one, but you can (with the right agent) add a segment to an existing ticket. This gets more complicated if you have a non JAL US domestic segment (like AA) attached to the ticket as with the new AA rules many agents just say no to modifying anything with an AA domestic connection.