Originally Posted by Maestro Ramen

So update on the fiasco from May...

Saudia persists in refusing to pay me my hotel night for my invol stay extension of 24hrs. They confirm they have nothing to do with it since my flight was cancelled over 14 days before, and they don't consider that compensation worthy since they offered me the opportunity for a refund (Yeah sure... a week before my trip starting....). Also, they didn't actually tell me that, they let me figure it out on my own by searching for their T&C's. What they did is just send me two identical templates saying oh we are so sorry but you were informed on the 1st of May, without any further explanations. These laconic replies took months to arrive.

This is leaving a very sour taste in my mouth to be honest. It's very poor form for an airline. I'm not asking for compensation of any kind just that they pay the extra night (which their airport staff said I could do, so double sour about the whole thing). Even without EC261 protections this is the bare minimum and I can't think of any airline that would treat a pax this bad. (I remember that MH gave me a hotel voucher for an 8 hour stay extension, and I was travelling in Y!)

I am going to think twice before booking on them again.

I have written them a very dissapointed letter and am considering whether I would have a chance taking this to MCOL at all... (or should bother to for £100....) but on principle, I am miffed!