Originally Posted by kaiotes

I was calling the globalist line today as one of my SUA was missing probably due to recent reservation updates that they made. I could tell it was someone from one of their outsourced centers due to their accent. The guy STOLE a SUA from my account. he applied it to a stay for tonight to a property in ATL (I live in CA). I found this out by looking through my account activity while on hold. I call him out on cause of the redemption. He claims he's working on it. after a long hold, nothing happens despite assurance that things would get fixed. I seek escalation for a supervisor, was told not available. I HUCA. While I was talking to the 2nd agent, my SUA gets restored, the redemption disappears from activity section.
My original issue was not resolved, i may have to email my agent for assistance and then have her look into the mole.