The following commercial policy for British Airways (BA), Etihad (EY), Qatar Airways (QR) is available for customers impacted by cancellations on the LHR-AUH-LHR.

17-DEC-2024 14:00 (UK)

For customers with a BA-125 ticket issued for any booking that contains at least one BA mainline operating flight which is CANCELLED.
Routes affected

LHR-AUH-LHR

Airports Affected

AUH

Tickets issued by

17th December 2024

Ticket travel dates

Between 30th March until 25th October 2025

New travel Dates

If rebooking onto British Airways (BA) to/from DXB: Rebook to any date within ticket validity

If rebooking onto Etihad (EY) or Qatar Airways (QR): Rebook +/- 14 days

Rebooking Allowance

Rebook onto British Airways (BA) to/from DXB. Rebook into lowest available in same cabin, or lower cabin.



OR



Rebook onto Etihad (EY) or Qatar Airways (QR) using following guidance.

Rebook into lowest available in same cabin, or lower cabin.



Origin/Destination

Yes - change from LHR to LGW allowed. Change from AUH to DXB allowed. No other changes allowed.

Stopover Changes

Yes - allowed to re-route via DOH or DXB

Refunds Allowed

Yes – as per standard conditions of carriage ONLY if flight has been cancelled

Redemptions included

Yes - can be rebooked onto EY/QR into redemption classes only, or onto BA via DXB in lowest available in cabin

Available for Trade

Yes – Self manage rebooking, reissue and refunds via GDS by following these guidelines.

Important Information

For rebookings to Etihad:

• Add OS Invol sched change reroute per EY/BA agreement

For rebookings to Qatar Airways:

• Add OS Invol sched change reroute per QR/BA agreement

For all bookings:

• Add OSI for customer phone number/email address
• Add OS BA AUH SUSPENSION
• One ticket change allowed from the above options.
• If rebooking into lower cabin, advise customer they can contact our Customer Relations team post-travel for downgrade compensation.
• Entry or transit restrictions and scheduled services may change at any time.
• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time