Originally Posted by
DavidKN
My VN flight was on 22 Oct. I submitted a manual retro-claim to the gold hotline, and still getting no response by now.
You should have a claim open in the app, but I'm not surprised at no response. I have no response on a claim opened on 12/6, but my claim opened on 12/11 was closed (duplicate of 12/6 claim). I'm guessing they are ignoring all the VN claims until they can access VN's flight database.