He probably meant webfare. NW didn't offer any CyberSavers this week. The Customers First rule does apply to webfares.
Originally Posted by flyerCO
I don't believe the customer first rule applies to CyberSavers. Says so in the fare rules if I'm correct. If I remember correctly they are non-changeable, non-refundable, and lose all value if not used for the flights ticketed.