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Thread: Best way to get hold of a human who can do something?
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Old Dec 16, 2024 | 7:37 am
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cxwaterboy
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Originally Posted by sparkj
The agents are hit or miss, sometimes calling again will find an agent that can help.
Honestly expect a top tier airline to have consistent customer service...
I think its been mentioned on this forum many times. Usually when the agent cannot help, the best route of action is hang up ASAP and call again and hope for a good agent.
The HK agents should be able to deal with most issues. But who knows what's the criteria to get routed there instead of Guangzhou? I think gone are the days you can sort everything out at HKG airport.
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