Originally Posted by Crimpy

Hi,

Long time lurker, first time post. Thanks for indulging me!

I was just wondering how you handle if your welcome amenity is not provided.

I have stayed at 4 different hotels in a row over the last month in Australia. I am not going into details but the stays were at Mercure, Novotel and Pullman.

All 4 failed to provide a welcome gift. Not even a bottle of water.

Part of me says that it isn't a big deal. As my wife puts it, "a First World" problem. I know she is right at a level and doesn't change the way I enjoy my stay. I paid nothing extra for it and do I really need a pack of some carrot protein fruit balls. I know at any one time, mistakes are made and the odd miss is going to happen as people change rooms and jump around. Maybe I am just unlucky having a run of stays in a row.

Part of me says this is something I paid for and should be provided regardless. The hotel is saving a dime at my expense and they are probably compensated by Accor to provide the amenity.

I was wondering how people generally handle the situation.

When this happens to you, do you:

a) Decide it is not a big deal and let it slide. Not worth kicking up a stink over late at night.
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b) Called guest services while staying and ask for the amenity to be delivered.

c) Contacted Accor after the event to raise their services are not being followed (Mind you, good luck at getting a suitable response from my experience in general).

If people generally just let it slide, does it annoy you at all?