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Old Dec 13, 2024 | 4:40 pm
  #269  
Fly Me To The Moon
All eyes on you!
20 Years on Site
 
Join Date: Jun 2003
Posts: 2,207
Originally Posted by SHLTP
So my stay didn't post as a Hyatt stay on my chase Hyatt credit card account again. Just posted as Yiyi. I just wrote a message to chase support asking for them to manually fix which is annoying and which I had to do last time as well. Hopefully they'll fix this. It does code as a travel expenses so maybe next time I just use my CSR to pay and get 3x automatically and not worry a kht lost 1x on such a cheap rate.

The other problematic i didn't receive an invoice like they said I would. 24 hoursater I had to message them in Chinese and ask for it. They they sent me a code to scan with the invoice. I'm not sure how non Chinese speakers without WeChat would get this - for park Hyatts in China they email the invoice. I'm not sure if urcoves can email or of they just WeChat to me because I have WeChat. But asking for the invoice Ina follow in Chinese might be hard for some.
I have also had to chase up folios and fapiao from several UrCoves (mainly in Shenzhen and Shanghai). I just use WeChat to message them. Writing in English has been ok, and all of the hotels have responded appropriately. They usually send me what I need (even by email on the times I have requested this) within a few hours.
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