So what is the current word on Marriott giving points for Spa services done at a Marriott with a Spa owned and operated by the hotel?
- basically none of my points from F&B nor spa posted for a stay. Shows up on my account but incidentals never posted. Agent says yup we see you stayed there but no access to receipts. Placed on hold multiple times.
- asked to upload my own receipts, email, back and forth, blah blah
- after receipt uploaded they credited the F&B, (as a courtesy?) but denied the Spa charges.

Seems to be from the thread, spa charges are generally credited if operated/managed by the hotel but are not exclusively excluded nor included in the T&C's. So where does that leave the customer? Why is it semi-vague?

Been said here before but even just for the F&B, why is it that you have to go chasing points on your own? No apologies, no promises to do better. Ugh