Originally Posted by sungod

Fact is, that on a BA direct booking, they did ask why I was bothering, this was Gold line, not a bot.

On an Amex booking, BA refused to accept direct communication and insisted I request the SSR via Amex, then asked absurd questions via Amex, then refused to approve the SSR because "they have to approve it at the airport once they see the bike and packaging".

This is my direct experience of how BA behave.