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Dec 13, 2024 | 10:16 am

#235

Patrickschmidt

Join Date: Oct 2012

Location: IRL,DE,PL,JPN

Programs: M&M,M&B,AMC,HH

Posts: 642

Quote:

Originally Posted by Gamerska

I would say that in 75% of the Intra-European flights the on board crew has been good and the service timely.

With respect to the TATL - it is as I have described. No individual greeting from the purser to Business Class passengers, no greeting to the SEN/Gold. If the rest of the service was on par, then I would not even mention it. No update to the departures monitor to advise that passengers shouldn't expect boarding at the scheduled time.

As I can't yet paste in or include links, I can only suggest that you look at LO 027 ex JFK for the past three weeks on Flight Aware or similar. I departed on November 21 with that extraordinary delay. But if you look at the 13 dates listed, on only one day did the plane depart prior to 11:00PM (10:59 to be precise), on 8 days the flight departed after 11:30PM, i.e. a full hour later than scheduled, and one of those flights shows 12:33AM.. JFK is not that busy after 10:00PM .. so no explanation there. The other four days it left circa 45 minutes late.

If you consider that to be good service, then we have extremely differing viewpoints.

I really understand you and know how you might feel when flights are delayed. But we talk about service on board. That was your main complaint, so I said how it looked like from my point of view.
That’s all.

By all means, LO is not perfect, but “credit where credit due”

Delays have nothing to do with how you are treated or/and welcomed on board. This is completely separate topic.
How delays are being handled is another story. And I presume that besides (maybe) Warsaw, not much LO can do.

Mentioned about the zoo at the gate, I’m sure you’ve seen how not interested (in what is going on and who is boarding) staff is at FRA airport when flying LH.
Groups? Forget it. But it is not exclusive to FRA when an airport is not implementing or doesn’t care about certain procedures prepared by the airline.

Try JNB with LH or better with LX.
Madness is what’s going on at the gate, and it is me saying it in a very polite way.

I don’t blame the airline, though; just move on and continue with my journey.

Nothing personal, but if you don’t like a certain airline, then why do you still fly with them?
I personally truly hate one airline. It is a convenient airline for one of my destinations. And I’ve been on board a few times, but it is always the same (bad) story, so I just don’t fly with them anymore.
I choose other, going basically around with more stopovers, but at least I can avoid my least favourite airline successfully.

Talk to the supervisor at the airport, the purser on board, and the helpline, and share your concerns like I do.
Maybe it helps; who knows?
I can only have hope and wish that you will have a better experience in the future.

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