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Frequently asked questions:
1. My flight does not have award availability but the next one has, can I apply for that award seat?
Yes, you can change your flight and hold that upgrade award inventory at the same time. For example, I have a business class ticket on CX254 and can see CX252 having 3 first-class seats available. In this scenario, you can call customer service to check if there is any upgrade award inventory. If it is very far away from departure, it is unlikely you'll get the award seat. However, if you call the night before, that is highly possible. You will be asked to cancel your online check-in (f applicable) and the agents will proceed with your request. Do not worry, they will hold that F seat for you and then call the relevant department to action on the upgrade award. Once the upgrade award has been cleared, your miles will be deducted and your old business class seat will be wiped from the system. Do note that you'll have to pay departure taxes again, this is non-negotiable and not a fee the agents have the discretion to waive.

2. Can I use Asia Miles to upgrade one leg of my trip?
Yes, even for married segments. It is still subjected to fare class restrictions.