Originally Posted by
bocastephen
Absolutely mind numbing bad experience with Airolo - much worse than last time.
First the plan wouldn’t activate even though the esim was activated. Over an hour of WhatsApp chat and finally I was sent manual instructions to connect to a specific network in Japan and update the APN. I asked for a refund so I could get a sim from another company but they refused.
Next, landed in Korea and same problem. This time the data wouldn’t activate on any available network so I had enough given it was just a layover and the terminal WiFi was very fast. I complained again and was offered a pro-rated refund for the unused data.
Of course now I’m typing this onboard where the sim miraculously started working after they canceled it
I’m giving Airolo a stay-away review.
I think all the esim providers are on very slim margins. Which means most of the time when it works - that's great. But when there is a problem - they are all going to suck because the business model doesn't allow robust customer service.