FlyerTalk Forums - View Single Post - Change flight to earlier departure - 24 hours
Old Dec 12, 2024 | 8:14 am
  #8  
Teplane
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5 Years on Site
 
Join Date: Dec 2017
Programs: EI Concierge
Posts: 363
Originally Posted by ROKNA
If I'm reading it correctly

1. Must travel same route and same day as booked
2. Cannot request the change more than 24 hours before the booked time
I think this is just slightly clumsy language on the website - you can request a flight change any time the day before your flight, ie, within 24 hours of the date of travel rather than within 24 hours of the time of travel

I was once offered a change to the day before FOC under that benefit, but it seemed to me the agent wasn't reading the rules correctly (I could hear him reading the words off the website) rather than that being what they intended the benefit to be. I get the impression that all the Concierge benefits at the call centre are just granted through remembering the rules and just manually calculating what the charge should be rather than the booking system doing the work for them.

Last edited by Teplane; Dec 12, 2024 at 11:16 am
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