Originally Posted by
corporate-wage-slave
This is like the total opposite of what usually happens! Yes, your analysis is correct if it was under BA's control, which is strongly implied by BA's statement there, that would be eligible for compensation. Either there were 2 problems that day or BA's IT or pressure to react to complaints quickly have got in the way here, and those 3 possibilities are very plausible. So yes, you should apply and see what happens, it may be they will correct their response though.
Curiouser and curiouser.. got a call today from BA Customer relations (first time that's ever happened to me) and had a very lovely agent be very apologetic that they had "miscalculated" and owed me the compensation... I say curious because I hadn't escalated this or complained. I simply put in the compensation request after having put in (and been paid) the duty of care expenses after the above emails from BA themselves.
£660 incoming along with 20k Avios as an apology so I'm very happy with that albeit a bit confused.