Hi all,

I recently flew on KE for the first time ever... I am DM on DL, so should get STE+ benefits on KE. The problem is that KE would not recognize my status when I flew with them...at least not automatically. I was not able to select preferred seats, no priority boarding, and my baggage allowance was only 1 piece. When I went to the check in counter, the agents were able to look up my SkyMiles number and verify that I was STE+, so they wound up giving me my second bag free, but would have been nice to select better seats at booking along with other STE+ benefits.

The reason I am posting this question on the DL forum is because of what one of the KE agents said to me at the counter; secondary reason is because when I reached out to KE customer support, they basically told me they wouldn't help me because they don't do any status matching (even after i tried explaining twice my question wasn't about status matching, but about STE+ benefits). The agent stated that she thought the issue might be that my name on the ticket does not match the name on my SkyMiles number. I have a "Jr" type suffix for my last name, which is on my passport. So when I purchased my tickets on the KE website, I included my suffix. The agent stated that the name on my SkyMiles account didn't seem to include the suffix.

I just went to check my DL profile, and it is a bit unclear as to how my name is loaded. In the Basic Info display, my suffix isn't listed, but if I click Edit, my suffix then appears. So not sure which is loaded into the system. Any ideas? And secondary question, would the consensus be that the agent is correct and it is a name match causing the problem?

I realize I might not get much help here, but as mentioned e-mailing KE customer support got me nowhere, and the KE forum is pretty inactive. So grasping at straws here.

Thanks!