Originally Posted by
1artMaker
Hello
Wanted to ask if it is standard practice for an airline to issue refunds/compensation for travel issues to customers by requesting via email that the customer (for whom the refund/compensation is going to) provide bank name & address, bank acct & routing number, SWIFT and Fed ABA as well as the customer's street address, and copy of Identification.
Has anyone ever had this experience/request to receive a refund/compensation?
It seems very unsafe to email such information. Our communication has been through email. But at one point we were redirected to facebook/iberia and asked to use WhatsApp where we have received "suspicious" customer service messages. and requests.
Thanks
What country are you in? I've had to provide much to get 261 comp, but not been directed to Facebook or Whatsapp, I've always communicated via email. I'd recommend setting up a separate bank account to receive the transfer, then transfer into your main account so you aren't giving out your main bank info.