Originally Posted by
SP03
However, the service is not worse than any other Hyatt in NYC. It's also probably not that much worse than other high-end hotels from Marriott, Hilton, or IHG (you'll read plenty of negative comments here).
This might be true—I don't have enough experience with NYC high-end properties—but if it is, it's really sad. It can't be that hard to find a couple dozen upbeat people in the country's biggest city. I've stayed at much cheaper NYC properties where the staff made it seem like I made their day just being there.