Hello
Wanted to ask if it is standard practice for an airline to issue refunds/compensation for travel issues to customers by requesting via email that the customer (for whom the refund/compensation is going to) provide bank name & address, bank acct & routing number, SWIFT and Fed ABA as well as the customer's street address, and copy of Identification.
Has anyone ever had this experience/request to receive a refund/compensation?
It seems very unsafe to email such information. Our communication has been through email. But at one point we were redirected to facebook/iberia and asked to use WhatsApp where we have received "suspicious" customer service messages. and requests.
Thanks