Originally Posted by
Jerryflying
Our BA Shanghai to LHR direct flight was cancelled with less than 7 days notice (6 days). The replacement flight provided was not direct - Qatar to Doha, BA Doha to LHR.
Replacement departure was 10 hours earlier than original flight and due to longer journey arrival at destination was 5.5 hours earlier.
Does this qualify for full £520? Thank you.
Originally Posted by
SK AAR
These PVG cancellations have been covered in another thread in this forum.
Yes, full comp, £520 should be payable. Wait until you have completed travel.
Finally got a response from BA Global relations today 11 Dec (claim submitted 4 Oct). They say compo is due but only 50% as flight arrived ahead of scheduled arrival time.
The alternative flight via Doha did indeed depart 11 hours earlier and take 5 hours longer and we lost a night of our stay in Shanghai. We didn't arrive within 4 hours if the original (it was 5.5 hours earlier). According to the rules the full £520 each passenger is payable (flight cancelled 6 days before departure). How should I word my response to BA?