Originally Posted by
Kacee
The hard product is considerably better than any other Hyatt in NYC (provided you don't get stuck on a low floor overlooking 57th Street). Whether that makes up for the poor service attitude is very much YMMV. Personally I've never returned after experiencing their very special brand of service, but the hard product can still be worth the points if you can put up with the attitude.
Just pointing out, as I always do in these scenarios, that some people (including me!)
prefer the lower floor 57th street view rooms. You don't have a view of anything in particular on higher floors, and I personally like feeling part of the hustle and bustle of the city/people watching while still enjoying the room's soundproofing (which is mostly good). We enjoy watching people milling around Carnegie Hall, and on Half Marathon days you can see the runners go past the hotel.
I feel the same way about the avenue view and park view rooms at the Ritz CP; much prefer the lower floors.