Originally Posted by
bocastephen
Absolutely mind numbing bad experience with Airolo - much worse than last time.
First the plan wouldn’t activate even though the esim was activated. Over an hour of WhatsApp chat and finally I was sent manual instructions to connect to a specific network in Japan and update the APN. I asked for a refund so I could get a sim from another company but they refused.
I’m giving Airolo a stay-away review.
Sorry to hear that. I used Airalo esim for the first time this past November in Tokyo and it worked flawlessly. The whole process was so seamless that I'll probably use it again in January.