Originally Posted by
Keyser
I had the same question so I called to find out. They said I just need to make the booking directly with the hotel (not through a third party) & the 3rd night amount will be credited back to me after 90 days.
Who did you call? Concierge or CS?
They have a huge list of exclusions and this depends on whether it's MC or Visa. Go through the Concierge. They will give you a link for a direct discount (Visa) or benefits details for MC. And it has to be in hotels.com to be eligible.