I've now had the opportunity to rewrite the FAQs for this promotion, I believe I've covered the most frequently asked questions. Since this is a crowdsourced project, I would appreciate any feedback on the FAQs below, which are to be included in the 2025 edition of the Guide. Please check for accuracy and errors, and let me know if I've missed any questions. If you think the order of any of the FAQs needs adjusting, please comment on that as well.

Many thanks in advance for your contributions:

FAQs
Q1: I don’t see the red bar indicating that I qualify for double tier points. Does that mean my booking doesn’t qualify?

A: No, it doesn’t mean your booking is ineligible. The red bar only appears for certain straightforward bookings that the system can easily identify as qualifying. As long as your booking meets the promotion’s criteria, you will receive your double tier points, even if the red bar didn’t appear when you made the booking.

Q2: The current BA Holidays Double Tier Point offer runs until June 2025. If I book a holiday that starts after that date (or overlaps with it), will I still receive double tier points if the promotion is extended?

A: While it’s possible that British Airways Holidays may extend the offer beyond 30 June 2025—potentially even indefinitely—this cannot be guaranteed until an official announcement is made. If the promotion is extended, it will likely include holidays already booked, as has been the case with previous extensions.

Q3: Do I need to leave the UK to qualify for double tier points?

A: No, you don’t need to leave the UK, wholly domestic holidays qualify for the promotion too.

Q4: The Terms & Conditions say a booking can only include one flight departing the UK, and multiple departures from the UK in a single booking won’t qualify. If I book a domestic holiday, such as EDI > LHR > MAN > LHR > EDI with a 5-night stay, does this break the rules? Have I technically “left” the UK too many times, or does this not apply since it’s all within the UK?

A: According to condition 1(g), bookings can only include one flight departing the UK, and multiple journeys from the UK won’t qualify for the promotion. However, domestic itineraries entirely within the UK, like the one described, don’t count as “leaving” the UK. Therefore, this itinerary would qualify for the promotion.

Q5: Does LHR-JER or LHR-IOM count as leaving the UK?

A: No. For the purposes of this promotion Jersey, Guernsey and the Isle of Man count as being part of the UK.

Q6: Am I able to start or end my BAH in say, Dublin or Amsterdam?

No. This promotion is only open to BA Executive Club members whose journey begins and ends in the United Kingdom.

Q7: I’ve booked a BA Holidays trip with a flight and car rental. If I don’t pick up the rental car, will that affect my eligibility for double tier points?

A: According to the Terms & Conditions, the hotel or car rental included in your package must be used for the full booked duration. This means the hotel must be occupied for all booked nights, and the car rental should be used for the entire reserved period.

While some travellers have reported receiving double tier points even without fully utilising the car or hotel elements of the package, it’s a risk to assume this will apply in every case. To ensure eligibility, it’s best to use the car rental or hotel as booked. If BAH refuses to award double TPs because a passenger has failed to check in for the hotel or car rental there will be no recourse.

Q8: If our return flight to LHR is the last one of the day, and we stay at a local BAH hotel near Heathrow on arrival because it’s such a late arrival (say 21:30), will this 1-night stay count toward the required 5 nights? What if we stayed at a BAH hotel near Heathrow the night before our outbound flight—would that count?

A: No, the minimum 5 required nights must fall between the departure of the first flight in your itinerary and the departure of your final flight home. Hotel nights (or car rental) before your first flight, or after the final flight in your itinerary departs, do not count toward the 5-night requirement.

Q9: I’m planning a weekend city break. I intend to travel from MAN to JFK via LHR. My flight to JFK departs at 08:30 on Thursday. If I fly from MAN to LHR on Wednesday evening and book a BAH hotel for that night, would it count as 1 of the required 5 nights? Similarly, if I fly back from JFK to LHR on Sunday and stay at a BAH hotel that night before flying back to MAN on Monday morning, would that night also count toward the 5-night requirement?

A: Yes, the 5 required nights must fall between the departure of the first flight in your itinerary and the departure of your final flight home. In this case:
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• Flying MAN to LHR on Wednesday with a BAH hotel stay that night (night 1),
• Flying LHR to JFK on Thursday with a 3-night BAH hotel stay in New York (nights, 2, 3 and 4),
• Returning JFK to LHR on Sunday morning with a BAH hotel stay that night (night 5), and
• Flying LHR to MAN on Monday morning

This itinerary meets the minimum 5-night requirement of the promotion.

Q10: I will fly to DXB on day 1 and return on day 6. My return flight on day 6 departs early in the morning at 01:20. I’ve booked a hotel in Dubai for 5 nights but plan to check out on day 5 at about 21:00 to get my flight at 02:10. Will this still count toward the 5-night requirement?

A: Yes, it will count. You don’t need to physically be in the hotel room at midnight for the night to qualify, but the booking must include the stay beyond midnight. However, if your flight home departs before midnight this will not satisfy the 5-night requirement within the flight travel dates.

Q11: I’m flying to DXB on day 1, but my flight arrives after midnight. I’ve booked a hotel in Dubai for day 1 so I can check-in to my room as soon as I arrive. Will this count toward the 5-night requirement, even though I’ll be checking-in during the early hours of day 2?

A: Yes, it will count. You don’t need to physically be in the hotel room at midnight for the night to qualify, but the hotel booking must cover the whole of night 1. However, booking a day room for day 2 or arranging an early check-in for night 2 will not count toward the 5-night minimum.

Q12: Do the 5 hotel (or car hire) nights need to be consecutive to qualify? For example, could I stay in BAH hotel in Santiago on night 1, travel elsewhere for 4 nights, and then return to Santiago for another 4 nights in a BAH hotel?

A: The 5 hotel (or car hire) nights do not need to be consecutive. You simply need to have a minimum of 5 nights booked between your first and last flights. Additionally, the hotel or car hire can be in any location—it doesn’t necessarily have to be in Santiago.

Q13: If I book a car for the first 2 nights of my holiday and a hotel for the last 3 nights, would that qualify for the promotion?

A: Yes, that’s fine. You can mix and match as long as you have a total of at least 5 nights booked with either a BAH hotel, BAH car hire, or a combination of the two.

Q14: What happens if my flight is delayed or cancelled, causing me to miss the first night’s accommodation? Will I still qualify for double Tier Points?

A: The Terms & Conditions don’t specifically address this situation. However, general consumer protection laws should apply. If BA cancels or delays your flight, causing you to miss the start of your holiday and resulting in a stay of fewer than 5 nights the double Tier Points should still be awarded.

Q15:If I book flights that aren’t eligible for Tier Points as part of a BA Holidays package under this offer, will it invalidate the double Tier Points for the rest of the booking, or will I still earn double Tier Points for the BA-coded flights?

A: You will still earn double Tier Points for all qualifying BA-coded flight segments in your booking. Non-BA-coded flights, however, will not qualify for double Tier Points.

Q16: When and how will double Tier Points post, and when should I follow up if they don’t appear?

A: Officially, double Tier Points should post within 14 working days of the final flight of your holiday, with the transaction dates matching the individual flight dates. However, in practice, the process can vary:
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• Points may post correctly as individual flights with accurate transaction dates.
• They might post as a single lump sum or in multiple batches.
• Transaction dates could be incorrect.
• Some points might post during your holiday, while others appear only after you return.

If the total Tier Points have not posted correctly after 14 working days of your final flight (approximately 3 weeks), it’s time to follow up. Resolving missing points can take anywhere from a few days to several months, however most issues are typically resolved within 2–3 weeks.

Q17: What happens if bonus Tier Points post after the end of the Tier Point collection year?

A: Double Tier Points are treated the same as regular Tier Points, meaning the transaction date is based on the scheduled departure date of the relevant flight. This transaction date determines which membership year the Tier Points are counted in.

However, the actual posting date (when the points appear in your account) can vary and may occur on a completely different date. Points might post as a single lump sum, as individual flights, or even with incorrect transaction dates—especially if you had to chase the issue and it was resolved manually. This discrepancy might work to your advantage, such as helping you achieve or maintain a status threshold. However, if the Tier Points are not credited to the correct Membership Year and this negatively impacts you, contact BA to request an adjustment and ask for your account to be manually upgraded to the correct tier.

Q18: Our BA Holiday ended several weeks ago and we have only received half of the double Tier Points. The "Claim Missing Avios" form won't accept the ticket number. What's the best way to contact BA for this?

A: Go to ba.com/complaints, select "Executive Club" from the dropdown menu, and provide details in the box, including your Executive Club numbers, booking reference, and the missing Tier Points. These issues are typically resolved within 10 days, often sooner.