Originally Posted by
madrooster
Some of the contact centre staff were just blindly booking AA commercial A class for GUF use, rather than AA upgrade A class, not realising that there is actually a difference. This has been recently cracked down on so there is more awareness now, hence the denials.
thank you! What other classes can they book GUFs into; is it just the A-award space? What about C-award or U or some of the other fare classes? What about jokers?