Originally Posted by
SKT-DK
Sorry to sound blunt, but it sounds to me like you were attempting to use the business class lavatory in front of the Premium Economy cabin, which you were rightly denied. Not discrimination, but purely telling you to use the lavatory in the cabin you were travelling (in this case, Economy, as there is no dedicated Premium Economy lavatory).
Yes, the business class lavatory is the only lavatory officially designated as “Disabled” bathroom and has a blue label on it just like my blue “disabled tag” on my car. So if I required a wheelchair it would be the only lavatory I could possibly use even if I sit in Economy. It had never been a problem on Delta Airlines in my many flights. We will see how ADA laws and DOT guidelines will steer this coming complaint.
§ 382.63 What are the requirements for accessible lavatories?
(1) The accessible lavatory must permit a qualified individual with a disability to enter, maneuver within as necessary to use all lavatory facilities…