Originally Posted by
sk899
Thank you so much - I was able to contact a human and pay for the booking! I've never seen this before, where an airline takes tickets out of circulation before a booking is complete and paid for.
Actually, this is a normal part of the booking process. Before you can pay for something, necessarily that thing must have been reserved for you. This is done by creating a PNR with the reservation, and only once it is paid for does a ticket gets attached.
KLM actually offers this as a service btw, you can buy an "option" for a ticket to keep its reservation alive for some period of time even if not ticketed. This allows you to reserve the flight and pay for it at a (slightly) later date. Additionally, this service is offered for free (and for considerably longer) when booking with a BlueBiz or corporate contract number attached. Edit: case in point I just reserved a flight for the 26th this month and it will let me pay for that any time up until 48 hours before departure.