FlyerTalk Forums - View Single Post - Canopy by Hilton San Francisco SoMa Cancels Reservations to Chase Surge Pricing
Old Dec 8, 2024 | 6:45 am
  #50  
nacho
FlyerTalk Evangelist
All eyes on you!
15 Years on Site
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,722
Originally Posted by SPN Lifer
What would happen if a guest brings a copy of one's e-mail confirmation, and if they refuse accommodation, sleep in the lobby?
10 or 15 years ago I'd be very confident that it would have been dealt with promptly at check-in. This is what it was like when we stayed on BRG in a Marriott Residence Inn in CA somewhere. We got to the front desk and was about the sign the paper. The paper said $132 vs $89 (I know the difference is not huge, but still). I showed the front desk my original reservation and they still couldn't figure it out and after 15 minutes also our rate was honoured and checked in as usual.

I think if the hotel refuses nowadays and the GM doesn't budge you are basically SOL. If you try to dispute it with your CC issuer you might get your account blocked.
nacho is offline