Originally Posted by
Dave Noble
Isn't that how licensee locations work anyway? Thailand doesn't seem to be in list of locations where an upgrade is a benefit. These seem to just distract from the issue. Regardless , it is annoying if location has no vehicle, but not sure what you expected the agent in USA to do. Were you on time for your reservation?
I see that you also have deleted the ,most relevant part of copy from other page , in that the Hertz agent did get a car for you and had you on the road within 30 minutes
Yes, that is how these locations work.
The local Hertz agent told me to contact whoever I made the reservation with. That happened to be Hertz USA. Maybe the USA agent could force them to give me a higher car class than reserved, if available.
Yes, I was 30 minutes early for my reservation.
Edited to copy in the missing piece.