Originally Posted by
Goldorak
Update : everything went as expected 😬. Only C2000 status on BP (and no FB membership on cabin pad). I boarded first and the CCP was at the door, so after having said hello, I told him that I was Ulti and that the status was very likely not in his cabin pad because of a glitch. He asked for my seat number and said "I will come to see you". Guess what, he never came (it was a 8hr flight) and there was of course no extra attention during the whole flight and no preferences fulfilled
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Lack of responsibility - this is what I discussed with KL employees on Ultimate dinner as a key problem with AF/KL crew. When such situations occurs, there is no real mechanism how to punish the crew for misconduct. Everything is left for his/her attitude to work. If it is appropriate and professional, you will get top treatment. If not, the same situation like here will occur. As an example, if Platinum tier customer complains to the crew in Emirates and Qatar, this will result to multiple problems up to removal of bonuses and dismissal (if complain was serious). I never heard anything similar in AF/KL. One of the reasons, why gulf carriers are always top notch in service and AF/KLM are from very good to perfect, unless you are unlucky to have a poor motivated crew.