Originally Posted by
chazbag
I suspect there are delays/issues with pre-orders at the moment. I'm flying YYZ->NRT->BKK in 3 weeks and haven't received the email to pre-order on my AC flight either, nor can I pre-order on the app/website.
I am flying the same route as you next week and received my pre meal order at 7 days. They usually don't offer the TPAC option until the menus are available online.