Originally Posted by thierry

I just had the exact same experience on my last trip to Colombia. My reservation on the AF app showed Plat as my status. I called the Ulti line and was told it would be fixed. Nothing happened since when I checked in for the BOG flight the agent had to add the Ultimate mention on the BP manually. Arriving in the lounge no Blue light just the Green one, so I had a talk with the agent asking to put a note so the Chef de Cabine get the correct infos. Of course we will take care of it. I was flying Premium, no acknowledgement, no personal greeting from CCP, no J class wine, no second pillow. Eventually towards the end of the flight I talked to a FA mentioning my status. She called the CCP who came to me apologizing and saying that her I pad had me as non FB member ....
Returning from CTG to CDG via AMS on KL, exact same scenario.....Very disconcerting and frustrating