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Thread: Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
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Old Dec 5, 2024 | 7:09 am
  #3269  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
10 Years on Site
 
Join Date: Aug 2012
Posts: 1,396
Originally Posted by Deckter
Dear LufthansaGermanAirlines ,

I have sent two feedback forms to Lufthansa and Swiss, both of which were answered and solved in less than 48 hours, yet I have been waiting for M&M to sort out my complaint for almost 2 weeks now. Why such a big difference in review times?


Hi Deckter,

first of all, I am happy to hear that your feedback got resolved swiftly. Regarding your claim with our colleagues from Miles & More, I can reassure your that they will get back to you as soon as they can - they currently have a back log. If you don't hear back from them in a week or two, please reach out to us again via DM and include your case ID so that we can ask them directly from our side.

Thank you for your understanding and kind regards!

Nils
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