MAD TO PTY Change to WAMOS
Just got an email from Iberia saying that their flight will now be operated by WAMOS, I am booked on business class and this is super annoying as I know the service is far below par than on an Iberia flight. Is there compensation I can seek out besides the voucher they are offering?
Dear Customer,
We are reaching out to you regarding your upcoming trip with Iberia on December 6 on your flight to Panama City to inform you that the aircraft scheduled to operate this route is provided by Wamos Air, a Spanish company that operates flights worldwide.
The cabin on this aircraft is divided into two classes, Business and Economy, with a configuration very similar to that of Iberia's usual fleet. The onboard dining service, beverage offerings, and other products will be those provided by Iberia.
The in-flight entertainment is provided by Wamos Air and offers limited content. If you are bringing a multimedia device, we recommend downloading your own content before the flight, as this aircraft does not have Wi-Fi service or internet connectivity onboard. However, you will be able to charge your devices at your seat during the flight.
As a token of our appreciation for your understanding, we will send you a discount voucher in the coming days for use on your next flight.
If you have a seat reservation, please check if it has been changed, as the seating configuration on this aircraft is different. If you are not satisfied with the assigned seat, you can change it at no cost in the "Manage Your Booking" section on the Iberia website or app. You may also contact us through the Iberia Customer Service Center or reach out to your travel agency.
Thank you for your understanding.