In fact just found it and have pasted it below. Just to be clear this is to do with the second issue the OP mentions of the OPs 560 TP adjustment on 21/11/24 not including the 80 they say it should have. Not the first issue the OP mentions of Silver not being awarded on 9th November due to late arriving TPs.. Resolving either issue would , subject to QFs, result in the OP becoming Silver, although the initial response from EC might be that they say to wait until 20/12/24. The contact link will resolve to the contact details for your local exec club.

What should I do if I have Tier Points missing from the Tier Points Adjustment credit?

Eligible Tier Point activity that was posted within 7 days after your Tier Collection Period end date will be part of the original award.

Any Tier Points that weren't included as part of the original Tier Point Adjustment credit, will automatically be added by a further Tier Point Adjustment approximately 1 month after the original Tier Point Adjustment. Please be aware that our contact centres will not be able to add any Tier Points you believe are missing to your account.

If you have a difference in Tier Points awarded and the amount earned and it's not covered by the above scenarios, please do contact us.