Originally Posted by
Dr. HFH
No airline changes its checkin desks, airport management assigns these desk locations, and any changes are at minimum approved in advance by airport management. I agree with
zoombee , I've never heard of or experienced airport info boards giving the wrong checkin desk location for an airline. I can't help but wonder whether there's more to the story. For example, how did all the other passengers find the correct checkin desk?
What I was told seemed credible and the person saying it seemed honest:
The flight was delayed so checkin needed to stay open longer than their recurring everyday desks were available (another airline had them booked for after, probably every day too). They did this by starting at the original desks then switching 3ish hours before the flight. They asked the airport to update the boards but they didn't check it had happened (until after an hour of me saying I turned up on time and being told i didn't... the guy thought to check. All tol late by then).
Almost everyone will have checked in online and many may well have arrived for the original time so ages before. For those dropping bags, i guess partly they had more time to search, partly they were more observant or just less flustered, and partly they didn't think to run downstairs with their luggage to try and find the airline office..if I hadn't had that idea then I likely would have found the desks in time. I did come back about 50 mins before the (fake re-)scheduled departure time but I believe they had left by then (the desks go unbranded)
Mostly freakish bad luck. I just feel a bit crappy being treated as a no show even after they _eventually_ accepted I had arrived in time and gone to the published checkin desks.