Originally Posted by
Mike Jacoubowsky
This was a gate agent, prior to boarding the delayed flight. Additionally, during the flight, they announced that United was *not* holding the IAD flight so those passengers were SOL. There appeared to be some attempt at LH knowing what UA would be doing.
Sure would have been nice to spend an extra day in Barcelona!!!
Never trust a 3rd party employee at a station that is not the connecting point. They literally will have no true confirmed info and are only focused on getting pax out of their station.
They failed you by not rebooking out of BCN.