Thanks for your response thijsseh

I have indeed called several times and spoken to a supervisor one of those times. Also tried the Chat function just in case.

Basically they are claiming those seats are now always reserved for infants/bassinet, but those seats, other having the wall on top behind you, are no different than other FC seats with respect to how a bassinet may operate. Makes no sense.

I am finding this process perplexing and somewhat disconcerting as typically EK is quite good at ensuring families travel well together.