Hi all!

Reaching out here since I am not getting any clarity from SAS Customer Service.

So, I bought an SAS Plus Smart ticket from ARN to the US (booking class A outbound and P return). I specifically bought these tickets since I needed the flexibility of changing the dates. I also checked before I departed to see if I could add an infant on the return flight, and they said that would not be a problem.

Now, after spending approximately 3 hours waiting in line on the phone, talking to them or the line or chat gets disconnected, they claim that I cannot change the return ticket date since I already started my trip. Also, they will not let me add an infant on the return flight, since I have already done the first leg. The only solution they offered was to cancel my ticket (which is not refundable) and buy a new one.

Besides the bad experience I have had trying to get hold of SAS Customer Service and getting clarity, I am so surprised that a re-bookable ticket is only re-bookable if I do not start the trip. I never saw this information anywhere and I bought it under the assumption that I could keep it flexible since I was not sure when I would need to depart and return. I have not experienced this with other airlines.

Can someone here shed some light on this and any recommendations for what I can do?

Thank you!