My 3 ADR claims with KLM are now in arbitration.
KLM has unsurprisingly chosen to defend all 3 claims, and perhaps even more unsurprisingly their defense sums up in a couple of lines along "This was adverse weather therefore it is extraordinary" without any evidence whatsoever and without addressing any of the other specific claims that I made.For example the ones where I show that they had aircraft available on the ground in Schiphol that they did not use to operate my disrupted flights.
On one of the claims they did partially admit responsbility and offered to settle for £30 instead of the £330 I'm claiming. Would it shock you that I said no?
This is the one where they told me without laughing that EU jurisprudence does not apply to the UK because UK261 is totally different innit.
I have caught KLM making at least 2 lies in their defense, which for something that fits in the lenght of a twitter post is remarkable, one about a refund that they claim to have paid me which they did not, and one about an airplane being in an airport where it actually was in another. They also used template defenses which say "check the attachments for our evidence" but ADR has confirmed to me that KLM made no attachments. Further confirming that they are a bunch of clowns.
On the other hand my own case files contain 10-20 documents each, including weather data, full correspondence, jurisprudence etc..
I look forward to see if ADR arbitrates in the favour of pages and pages of rationally documented arguments, or two lines of corporate "woops, it wasn't me". Should find out in about 60 days! I am a lot more confident now because of the sheer ineptitude of their defense, but we will see...
If this fails will go to MCOL. No matter what happens I am making a complaint to the CAA when this is all done and settled. The sheer amount of comedy I have assembled on these files is popcorn-worthy, for example the one where they pay me the wrong amount quoting a wrong flight to a different city on a different date. I reply to them "did you send me a payment meant for another customer" and their reply was "We don't pay for your alcoholic beverages" . Truly Kafkaian.