Crowne Plaza Copenhagen Towers

What is your IHG One Rewards status?
Platinum Ambassador

Which room did you book and which upgrade did you receive?
Twin Standard, received Twin Standard High Floor (one-category upgrade, received an email the night before my stay)

How are the rooms?
About average in size for a European hotel and although a bit dated in design, it was clean and in good condition. Two complimentary bottles of water were provided (replenished daily) and while the TV covered all the European bases I was surprised to find no English channels, even France 24 and Al Jazeera were in French and Arabic respectively. They did have Chromecast though. No alarm clock by the bed which I thought was a bit odd, however after visiting other hotels on the trip I found this seems to be the norm in a lot of place in Europe. The bathroom had a combined shower/bath which is never nice and the shower temperature was wildly inconsistent while in use, so not a particularly good experience there. Toiletries were large-format bottles from Apotheke and there were no single-use products in the bathroom at all, in line with the hotel's heavy focus on sustainability. Air conditioning worked well in keeping the room warm despite the cool temperatures outside however user input was limited to three degrees above or below the hotel-wide setting.

How is the exec. lounge?
N/A, didn't have access

What was good and what was bad?
The Good

• Location - no it's not in the city centre but there are a lot of benefits to where the CP is located. Ørestad Station is right outside and from there you have both the metro service into the city as well as regular trains which can take you to the airport, the city centre or even across to Malmö in Sweden which we did as a fun excursion for breakfast one morning. The metro is clean, safe and super frequent so you can simply turn up at the station and be in the city centre (Kongens Nytorv Station) in 11 minutes or the airport in 5 minutes, which in many cases is faster than what a walk would be in the city centre anyway. I appreciated the very short train ride from the airport after the long trip in from Australia.
• Field's shopping centre, one of the largest in the country is right next door and has plenty of shopping and dining options including a branch of Denmark's homegrown hypermarket, Bilka which is ideal for shopping for just about anything you could want.
• Hotel amenities, didn't get to use a lot of them but would note that they had complimentary filtered water in the lobby, shoe shining machines on each floor, ice machines on some floors and a business centre. They seem to hold a lot of conferences, functions and seminars so the public areas of the hotel are busy throughout the day.
• Very attractive and leafy atrium that the hotel shares with the Copenhagen Towers office complex. Pro-tip, if you're arriving at the hotel from the station it is easier to enter via the atrium rather than walking all the way around to the hotel driveway. The atrium entrance is open basically all day, it's only locked overnight from 1am-6am.

The Bad

• Confusion at the bar over the welcome amenity - both the voucher and the receptionist stated it was a drink and snack however the bar staff said it was a drink or snack, not both and only offered some complimentary nuts when pressed on the matter. Very different to the outstanding drink and snack I had at another CP earlier in the year but wasn't fussed enough to push it further. To be fair the free Tuborg beer was pretty good and at 70 DKK / beer was a good value amenity.
• Disappointing arrival experience. We arrived just after 7am after a particularly gruelling trip from Sydney via Singapore and, being the reasonable person / seasoned traveller that I am, I had booked the night before as well to ensure we'd have the room available and noted this on the booking. So when I arrived at the front desk at 7am the last thing I wanted was this exchange:

Me: "Good morning, checking in" *hands over passport*
Receptionist: *tsk tsk noises* *shaking head in visible disapproval* "You're extremely early."
Me: *more than a bit annoyed* "I know, that's why I booked the room from last night."
Receptionist: *extended moment of confusion* "Wait what? You mean you booked the room from yesterday?"

Copenhagen isn't some small town in the middle of nowhere. We're at an international hotel in a mid-sized European capital, home to Scandinavia's largest airport with plenty of red-eye arrivals from North America and Asia. It shouldn't be a surprise when travellers arrive early and, while not everyone is going to go to book an extra night, I'm surely not the first to do it and the proper approach is to find out instead of immediately becoming dismissive. Anyway, despite noting the late arrival in my reservation they had marked me as a no show and she had to reactivate my booking which took a minute or two, however her demeanor and approach were much better after that!

Value for $ or IHG One Rewards Points? Would you return?
DKK 1,171/night which was extremely competitive compared to the competition. The CP is the only IHG property in the city so they do have a bit of a captive audience with IHG loyallists. Overall while there were a few small issues I was still happy with the stay and would be happy to return. After loving Copenhagen as much as I did, I'm sure I'll find myself back here eventually!

Detailed review with lots of pictures posted over in the Crowne Plaza Copenhagen Towers master thread!