Originally Posted by
YYCguy
From someone who is in a guest facing role, I share your frustration! It is my utmost desire to see these newly acquired aircraft interiors be retrofitted as soon as possible! This bandaid solution that the company has thrust upon yourselves and ourselves is not guest friendly at all! I feel your pain!
Thanks YYCguy. I'm sure that 2024 has not been the easiest period to be in a guest-facing role with WestJet. I (and many, many others) truly appreciate what you and your colleagues do for us.
(And not to beat a dead horse, but investment in substantially better technology and web tools and a commitment to more
proactive communication would go a long, long way to both reduce customer frustrations and reduce the resulting challenge for WestJet's customer service folks. It's really not just a matter of the seating configuration on the planes. It's everything else, too.)