Originally Posted by nexusCFX

Having issues applying SUA here because for my dates, they've made the standard suite only available under some "Stay & Spa" rate and Hyatt phone support claims to be helpless to compel compliance here even though the T&Cs for complementary suite upgrade award don't say it has to be available on a certain rate type.

I also pointed out to them that the standard room is also only available under that rate to avoid it being bookable on points. This hotel really can play games.

Doesn't Hyatt own this property? You'd think they'd make sure they play by the rules.