Originally Posted by
UALOneKPlus
One of the problems is that business travelers need to be swayed more. The lack of lounges, international routes, any catering on long flights (over 4 hours), cramped chairs regardless of loyalty / status, etc., has hurt them, while the competition has caught up with no change fees. The comparable pricing between WN and others doesn't help either.
I took WN to Hawaii, Cancun, etc., and the lack of real amenities / food on those longer flights were painful. I'd rather pay more for premium economy on longer flights to have a more relaxing, less hungry experience.
Hopefully things are turning around and WN will become more competitive with amenities and better loyalty rewards.
Amenities? Maybe Southwest never should have played in the sandbox of longer flights to Hawaii, Cancun, etc. where customers "expect more amenities / food" in the first place...
Maybe Southwest needed to stick to short haul US flights and having more and more of them... instead of cutting a lot of the short haul flights between secondary airports to do these longer haul ones...