FlyerTalk Forums - View Single Post - Virgin Atlantic/Air France Ticket Issue Help
Old Nov 28, 2024 | 12:43 pm
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mc0810
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Join Date: Mar 2018
Posts: 48
Virgin Atlantic/Air France Ticket Issue Help

I booked on Virgin Atlantics website an international flight on Air France. When I called Virgin to add my baby(lapchild) they spelled his name wrong. I called back right away and they said they cancelled the wrong named baby ticket and reissued a new one with the correct name. Everything looks good on their website.

When I login to Air France website and app it still shows the incorrect baby name ticket. BUT it does also show the baby ticket with the correct name. So it looks like we are traveling with two lap child babies. One that doesnt exist (misspelled name ticket). i also checked the flight details on KLM site for the hell of it and the wrong-named baby ticket still shows there too.

I call and message air france and they say Virgin needs to correct it on their end. Virgin says they did cancel that ticket on their end and don't know why its showing on air france. I've done these back and forth phone calls 3x with no solution and travel in 2 weeks. Virgin assures me there will be no issues when it comes time for the flight...but is that true?

I wont be able to do online checkin because obviously one person doesnt exist and there is no passport info to put in. I'm looking for suggestions on how to get this fixed?
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