FlyerTalk Forums - View Single Post - NYT: How Southwest Airlines Lost Its Groove
Old Nov 28, 2024 | 9:19 am
  #6  
MADPhil
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Originally Posted by joshua362
Brilliant idea, rely on music? Maybe they should play the circus song or the opening to Benny Hill
Many years ago the BBC did this at a London railway terminal. They filmed the passengers from above while they played different music through the PA system and you could see the change in the way that people moved.
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