I, similar to many, have experienced the same.

On a, now not so, recent trip to the states both outbound and inbound flights delayed >12hrs. Promptly submitted (4) separate claims for EC261 and duty of care expenses incurred. All submitted 23rd August.

Received payment for both expense claims early September, albeit not quite the full amount. £1079 claimed for myself and MrsMartin, reimbursed £1045. No emails received to confirm cases nor any response or reasoning to qualify the missing £34. I chose to accept this as didn’t expect the full amounts would be reimbursed.

Received a response for my outbound EC261 claim stating rejected due to adverse weather the day before this put the aircraft out of position. I haven’t perused this any further however I have contemplated. Friends of ours were booked on same original flights in Y (leg 1 cancelled) but were rebooked on alternatives same day and reached our destination earlier than originally planned. Our booking in J was only offered an overnight in London then onward leg 2 the following day.

My fourth claim, for EC261 on return to uk (I believe valid as was due to crew availability) has never received a confirmation nor response. I have reopened via BA complaints twice but has been repeated closed. I have taken this to CEDR, who’s deadline to respond also expired, when I queried with them they advised I need to provide proof of date of complaints (notably exceeding the 8weeks requirement) to BA in order for them to proceed. My original case provided my records of my complaint, however this was simply a record of my complaint on the BA website within the completed form. There is no record of date. As per previous complaints I also have no confirmation email or response from BA thus giving me no evidence in CEDRs opinion. I plan to show them that the case is shown as closed on the BA system and hope that is sufficient. I thought I was well prepared having records of all complaints from the BA website however it appears that without valid date/time verification CEDR are proving troublesome. Open to suggestions. Perhaps requesting confirmation to my email address via chat is a possibility, I wouldn’t hold much faith given the “We’ll be in touch soon” at the top of the page on each and every complaint made…